EPCOR has one (1) permanent position available!
The Manager, Encor Commercial Accounts is accountable for developing commercial customer relationships, market intelligence and product/service improvements for energy products. This includes ongoing direct outreach to small and medium size businesses and homebuilders, management of the commercial energy product portfolio, and engaging with internal departments to make sure that Encor's product offering is competitive and delivers an exceptional customer experience.
Detailed Description
Reporting to the Senior Manager, Commercial Products, the Manager, Encor Commercial Accounts is accountable for but not limited to:
- Ensuring product offerings meet financial and non-financial goals.
- Identifying opportunities to further advance market penetration of existing and future initiatives.
- Providing input to the Encor by EPCOR plans and directions.
- Developing sales leads and establishing commercial customer relationships for potential sales through networking, and responding to customer inquiries.
- Collaborating with the EPCOR Contact Centre to ensure effective and efficient customer relationship management and an excellent customer experience.
- Ensuring the delivery of optimal results against appropriate performance metrics including:
- Achieving sales and margin targets.
- Growing the customer base.
- Improving customer retention.
- Ensuring high customer satisfaction.
- Gathering market intelligence and competitive analysis.
- Monitoring trends within the energy sector and identifying new commercial product business opportunities.
- Developing, implementing and reviewing the Specialist, Marketing's processes to ensure compliance with policies, standards, regulatory requirements and ensuring mitigation of risks.
- Identifying the necessary budget requirements and developing sales forecasts.
- Creating a strong team of employees, including: recruitment, retention, and development.
- Ensuring the deliverables of directly reporting positions are aligned and integrated, and include performance expectations.
The successful candidate will possess the following qualifications:
- Bachelor of Commerce degree or equivalent; specialization in Finance or Marketing is preferable.
- 5 years of related work experience, managing commercial customer accounts and sales.
- Previous experience in business development, sales, marketing or communications initiatives.
- Demonstrated experience establishing and building relationships and clearly articulating business plans, key points and ideas to a diverse audience.
- Experience negotiating contract terms.
- Ability to manage customer's (both internal and external) expectations.
- Ability to analyze opportunities in the context of a strategic growth plan.
- Strong understanding of the electricity industry in Alberta would be an asset.
As the successful candidate you possess exceptional verbal and written communication skills and are able to express concepts and technical information effectively to diverse audiences. These skills enable you to effectively develop, coordinate and manage multiple requests, projects and job demands with a wide variety of key stakeholders. You demonstrate that you take initiative and seek opportunities to contribute to the knowledge and success of your team. In addition, you are able to exercise influence when working in a cross functional team, and demonstrate effective interpersonal and leadership skills. You also demonstrate a strong work ethic and critical thinking skills.
Additional Details
Jurisdiction: MGMT
Hours of work: 8 hours per day, 40 hours per week, Monday to Friday
Note: this role will require some travel within Alberta.
Commencing with your first day of employment as a permanent EPCOR employee you will enjoy a variety of benefits, such as:
- Competitive salary
- Annual incentive (bonus) pay program
- Paid vacation
- Flexible benefits plan
- Five paid personal days off each year
- One Friday off per month
- Access to internal and external career development programs
- Financial support for personal development
- EPCOR Savings Plan with company matched contributions
- Pension Plan
- Financial support for employee wellness
- Career opportunities in a wide variety of disciplines and operational areas
- Financial support for charitable organizations that employees contribute to
EPCOR Energy Alberta Inc.
10065 Jasper Ave
Edmonton
Alberta Canada
www.epcor.ca
How To Apply
Thank you for your interest in a career with EPCOR. Due to the large volume of applications, only candidates selected for interviews will be contacted.
EPCOR is an Equal Opportunity Employer. Positions are filled by means of open competition where the selection is based on job-related skills, training, experience, suitability and, where appropriate, seniority. Please note that all EPCOR positions are subject to background screening, criminal and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
EPCOR only accepts resumes via on-line application at www.epcor.com/careers. If you choose to submit your resume by any other means, we cannot guarantee that your application will be considered.
